Vodafone Italy
Technical Operations & Automation Lead. Ordering-platform operations, incident coordination, operational automation and AI-assisted Stuck Order triage.
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Solution Architect & AI Tech Lead · Milan, Italy
Architecture, technical leadership and applied AI.
I connect business priorities with technical decisions, delivery and production. My work combines enterprise solution architecture, team leadership and hands-on development of AI-enabled tools.
At Amdocs, I currently split my time between Vodafone Italy and Proximus Belgium. Alongside my enterprise work, I build independent products, including MyCommunity and myTournUp.
Currently at AmdocsVodafone ItalyProximus Belgium
Current focus#
Amdocs · Current title: Solution Architect - AI Tech Lead
Proximus Belgium
OMS Manager / Technical Lead. Technical delivery, release and capacity coordination, modernization planning and an AI-enabled knowledge portal connected through MCP.
Concurrent client assignments within Amdocs.
What I work on#
Solution architecture
Translating business requirements into functional, technical and integration designs across CRM, ordering and digital platforms.
Technical leadership and delivery
Aligning stakeholders, priorities, release plans and team capacity while staying involved in technical decisions.
Applied AI and automation
Building tools that bring operational information, source code and documentation into investigation and decision-support workflows.
Production operations
Coordinating critical incidents, root cause analysis and service improvement for business-critical platforms.
Selected outcomes#
A few results and delivery milestones from my enterprise work.
Selected work#
Enterprise projects where architecture, delivery and operational context meet.
Proximus Belgium · Amdocs
Connecting enterprise knowledge with AI
An AI-enabled web portal connecting incident systems, source code and documentation through MCP to support onboarding, business decisions and defect investigation.
Read case study : Connecting enterprise knowledge with AIVodafone Italy · Amdocs
AI-assisted Stuck Order triage
An agent that analyzes code, databases, Unix logs and documentation to investigate blocked orders and recommend corrective next steps.
Read case study : AI-assisted Stuck Order triageClaro Puerto Rico · Amdocs
Solution delivery for a US$10M transformation
End-to-end solution design and delivery across Ordering Capture, Ordering Handling and One Catalog, with leadership of four Business Analysts and Product Owners.
Read case study : Solution delivery for a US$10M transformationVivo Brazil · Amdocs
Enterprise architecture and API security
Architecture across CRM, ordering and digital platforms, including SOAP and REST API security solutions for Vivo Brazil.
Read case study : Enterprise architecture and API securityIndependent products#
Products I create alongside my enterprise work, from the initial idea to architecture and implementation.
MyCommunity
Community platformA community platform connecting expatriates through local services, events, a marketplace and social networking.
Founder & Full-Stack Architect
myTournUp
Tennis discoveryA tennis tournament monitoring and alert platform that helps players discover new tournaments.
Creator & Technical Lead
My working perspective#
Start with the business problem
Architecture needs to reflect the outcome the business is trying to achieve, the constraints of the platform and what the team can realistically deliver.
Connect design with production
My background in production support informs how I approach integration, reliability, incident investigation and implementation readiness.
Make knowledge easier to use
The AI tools I build focus on practical access to code, documentation and operational information, supporting people who need to understand a system or decide what to do next.